Please save me from Nespresso

Please save me from this dreadful company that is wasting valuable resources of 3rd party companies too. 1. I ordered a water tank purely because of the lid. 2. I got the water tank without the lid. 3. I asked nicely for them to send the lid. 4. They don't have one and cannot try find one that would fit so I thought the fairest way would be to refund me seeing I don't need the water tank. 5. They asked me twice to send me a picture. Which I did twice of the water tank installed in the machine with no lid. 6. They said they would arrange for a courier service to fetch the water tank. I told them I am clearly using the water tank and it wouldn't be fair for someone else to now receive it. Them kind customer care agents then decided I would not get a refund and they would kindly cancel the courier. 7. However every day for the last week, a courier service has come to my house to collect a water tank and each time I send them away and tell them the collection was cancelled and everytime I then phone those kind customer agents and again ask them kindly to please not waste the poor couriers time and the drivers petrol. However it's clear Nespresso doesn't care about their clients or their service providers.