OVERCHARGED PROBLEM SORTED OUT

I received a phone call from Natasha at Nespresso the day after I posted my complaint on Hello Peter. She apologised on behalf of Nespresso and promised to sort out the misunderstanding. In the meantime I have received complimentary coffee from Nespresso which was delivered by Courier and on the 19th February 2016, the outstanding Vat amount was refunded to me.<br> I would like to compliment Natasha. She handled the situation with tact and proved to be a valuable member of Nespresso's staff.