Nespresso's faulty machines and terrible customer service

I bought a Nespresso Machine on the 19th of November 2022, I made my first call to Nespresso on the 3rd of Jan with regards to the frother on the Latissima not working, they advised a deep clean which I did with no resolve, I booked the machine in to be checked, it was returned after a week with a card saying it received a deep clean and was in working condition with no fault found.

It was sent back in over the festive season for the espresso function not working, it was again returned this time after 2 weeks with a card saying no fault found.

The machine had stopped working again and Nespresso dragged their feet to pick it up, the machine was not working for 3 days before it started working again.

When the machine stopped working the 4th time, they finally picked due to me taking multiple videos of the machine where it was working and not working that I shared with them and they kept for 3.5 weeks. I have received an email to say no fault was found again. I asked for the technical manager to call me when I first booked the machine in and in 3.5 weeks I have not a received a call but rather just an email.

I believe Nespresso has a major lack of customer service skills and refuses to acknowledge that this is not how a R4 500 machine should perform. I am highly fed up with this company and their faulty machine.