AS
Andrew S
1 reviews | Active since Sept 2017
22 Oct 2021, 08:53
Nespresso, what else other than poor service.
I purchased the new Vertuo Next, with the complimentary voucher. When trying to purchase coffee using this voucher the transaction timed out. I retried and got an error: voucher invalid. I sent an email last Friday, 15 October 2021, zero response. I called on Monday, 18 October 2021, the agent I spoke to said it should take less than a day for the voucher validity to be checked. Guess what? Zero response to date. A company that sells innovation, appears stuck in the doldrums of customer service. Perhaps I'l get a response...
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Andrew S's updateReviewer Update
22 Oct 2021, 10:48Murphy's law or not, I must commend Nespresso Club on getting back to me this morning. A new voucher has been issued, which I look forward to redeeming hassle-free. The swift response is appreciated.
AS
Andrew S's update22 Oct 2021, 10:48
Reviewer Update
Murphy's law or not, I must commend Nespresso Club on getting back to me this morning. A new voucher has been issued, which I look forward to redeeming hassle-free. The swift response is appreciated.