Nespresso terrible after-sales service and not honouring their 7 day return policy.

Just purchased a brand new Nespresso Vertuo machine at Nespresso Menlyn. After the 3rd cup of coffee the machine started giving trouble by going into cleaning mode (2 second flashing orange light) and would not exit out of this mode or reset which meant I could not use it...

Tried to troubleshoot and found on the internet that many people were having the same issue with this machine (seems its an intermittent problem meaning it comes and goes) and saw lots of complaints regarding Nespresso's bad after-sales service. Tried everything according to the manual and nothing worked.

Took it back to the Menlyn branch and explained to the manager about the problems I was having with the machine. I asked him what the 2 second flashing orange light meant and he clearly did not know... He just said he was aware that a certain batch of the machines does give problems.

I then told him I am not satisfied with the machine as there clearly is a problem with it (even if the problem is intermittent) and asked him to either swop it or refund me, but he refused even though it was 2 days after I had purchased it and despite the fact that Nespresso has a 7 day return policy.