Nespresso South Africa will not assist

Hi

I purchased my Nespresso machine from Amsterdam, Schiphol airport in late June 2017. Prior to paying for the machine, I asked the salesman about when I return back in South Africa if I will I be assisted by Nespresso in SA if I bought the machine in Amsterdam. The salesman affirmed that I will be entitled to the warranty even in South Africa, or a Nespresso anywhere in the world.

The machine worked well for four months until last week, when it started to leak every time I tried to make a cup of coffee. I contact Nespresso agents in South Africa immediately to inform them of the issue and requested assistance with the machine as it is still under warranty.

The agents in South Africa, will not send anyone to pick up and inspect the machine without me paying for this first or buying capsules. The basis for this reasoning is that the machine is not under warranty in South Africa if it was bought in Europe.

This is a costly and unfair process. If the above is true, then the contract of sale was misrepresented by the salesman. I would like to hold Nespresso at the Schiphol airport, Amsterdam, Netherlands, responsible for all cost regarding this machine. failing which, Nespresso needs to refund my purchase and provide for the return of the machine back to Europe.

Todate Nespresso South Africa and Nespresso Amsterdam have done nothing to assist me. It was NOT worth my time buying a Nespresso machine. Coffee machines are great but Nespresso is more of ****. Their process is unfair and their staff will do or say the thing to sell a product.

Yarisha