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Daniel M

1 reviews | Active since Dec 2019

27 Jul 2020, 16:05

Nespresso South Africa Poor Customer Service

The customer sevices call centre of Nespresso South Africa is worth very little to Nespresso Club members. After lodging a missing delivery complaint we were told a specilaist will contact us shortly. 6 hours later no contact and ZAR1 450 worth of capsules are still missing and undelivered Not a single person from the brand took the effort to call and assist. Direct communication with their courier company also led to zero results but showed that the delivery was executed at incorrect address.

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Replies (4)
Nespresso
Nespresso's reply27 Jul 2020, 16:38
Official
Hello Daniel, 

We are aware of your query and have attempted contacting you on your mobile  at 11.15am, to no avail. We are currently investigating the incorrect delivery. In the meanwhile a new order has been processed, please expect delivery in the next 2 days. 

Regards, 
The Nespresso Club
DM
Daniel M's update27 Jul 2020, 16:50
Reviewer Update
Dear Nespresso, thank you for the response. I look forward to your contact and as a valued, longtime customer trust you will make every effort as always to rectify this matter.
DM
Daniel M's update29 Jul 2020, 21:04
Reviewer Update
This is a follow-up on our Nespresso saga. Within 24hrs of our communication Nespresso contacted me with advice that a replacement order was processed and to be delivered in 1 - 2 days. Best part is the new order was received that same day. Clearly the courier company messed up and Nespresso (Roxanne) sorted this out. Thank you and we gladly continue our long Years of the Nespresso journey.
Nespresso
Nespresso's reply30 Jul 2020, 08:43
Official
Hello Daniel, 

Thank you for allowing Nespresso to resolve your query and we appreciate the positive feedback. 

Please continue enjoying your Nespresso moments! 
The Nespresso Club