NESPRESSO SERVICE LEAVES A BITTER TASTE...

So on 08/06/14 i went to Nespresso Sandton, chose a Nespresso machine model and went straight to Deon Wired and purchased - same day. A few months later, the machine gave problems. I duly took it to the Sandton branch, it was repaired and returned to me a while later. Surprise, surprise, in Feb 2015, the same problem occurred. Duly collected and i heard nothing. On following up, spoke to one Ruan Dyssel who informed me that my 8 month old model was outdated and there were no spares. I asked - \so what now"and was offered a loan machine - still waiting. I asked \""how can an 8 month old machine be obsolete and what happens when the machine in all probability gives hassles again after warranty expires\"". No response save a promise to escalate. Still waiting.<br> Seems Nespresso is becoming one of those \""Great sales staff and zero backup\"" type companies.<br> Pity really - is such a good concept."""