Nespresso Service Issues.

After delivery of an incorrect order and emailing Nespresso with my preferred manner in which to resolve their error, their call centre agent goes off at a tangent regarding a on line voucher that is faulty etc. Never addressing the main problem. Poor attitude and not what I expect as a customer of many years loyal service. Clearly my business is not important to Nespresso and I should look for an alternative supplier of my coffee going forward.