Nespresso Poor Delivery promises

Ordered coffee online a week ago - the website terms say between 1-3 days I emailed and said it was escalated to next day delivery - It did not come Emailed again and gave the usual apologizes and escalated again, how many levels of escalations are needed ? maybe someone on the top floor ?

Very disappointed in the communication and promises made by Nespresso Purchase with caution

(for full disclosure: I did not have a problem in the past)