Nespresso Machines are ******* - Nespresso has lost a loyal Customer, CourierIT made it even worse

Bought a Lattissima One 6 months ago. I hardly make cappuccinos, but occasionally do when I have guests or feel like the odd one. The milk frother started to give issues and eventually didn't work, all buttons just flashed on the machine. Nesspresso were contacted, the machine was fetched, repaired (which is already nonsense with a machine less than 6 months old), and returned. I thought this was quite quick, all happened within a week.

BUT then, I made one cappuccino to test it, it took a bit long for the milk light to go on, but it did, made a coffee, it was weird, it first pushed through water and then only the milk. I then tried to make a second one (about an hour later) and yes, you guessed it, the milk frother did nothing and all lights flashed again.

Contacted Nespresso, CourierIT were supposed to collect the machine, every single day we are told a ******* story. It has now been one and a half weeks and the machine has still not been collected. We have told Nespresso to just send a new machine and come collect the other one, they told us that they need to assess it first, however, that requires the machine actually being fetched.

If this is how Nespresso treats their Customers, then they can take their piece of ******* from my house that they call a coffee machine, refund my money and I will buy a different brand coffee machine. The communication is terrible. I even emailed the CEO, no reply from anyone, I guess the fish rots from the head down here...

It's simple, send me another NEW machine, or refund me my money, because the machine that is there now doesn't work. it is not that difficult to sort out, honestly. If Nespresso even care, this is the reference to what I am referring to: C025319 - REQ***7.