TK
T K
1 reviews | Active since May 2020
18 May 2022, 10:57
Nespresso Machine
On the 3rd May 2022, I ordered a Lattissima Nespresso machine as a birthday gift for my brother. My brother informed me that the machine seems to be faulty, I brought this to Nespresso's customer care's attention, sent them and e-mail and videos of what the machine is doing.
They responded informing me that they machine will be collected and checked for any technical issues and repaired.
I am puzzled as to why they machine cannot be replaced with a new one, we've hardly had the machine for two weeks. If I had the same issue with any appliance I had bought at a store, the product was going to get replaced.
To say that I'm disappointed is an understatement, considering that this a gift, this is my first time purchasing a product from Nespresso and the cost of the machine.
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Replies (1)TK
T K's updateReviewer Update
22 Jun 2022, 18:39Dear Nespresso
No one has bothered to respond to my complaint, which is absolutely appalling!!
Send someone to come and fetch your faulty machine, as it is of no use to me and give me a refund! You'd swear that I bought this machine 2nd hand from a pawn shop instead of a reputable company. What you guys are doing is absolutely ********.
No one has bothered to respond to my complaint, which is absolutely appalling!!
Send someone to come and fetch your faulty machine, as it is of no use to me and give me a refund! You'd swear that I bought this machine 2nd hand from a pawn shop instead of a reputable company. What you guys are doing is absolutely ********.
TK
T K's update22 Jun 2022, 18:39
Reviewer Update
Dear Nespresso
No one has bothered to respond to my complaint, which is absolutely appalling!!
Send someone to come and fetch your faulty machine, as it is of no use to me and give me a refund! You'd swear that I bought this machine 2nd hand from a pawn shop instead of a reputable company. What you guys are doing is absolutely ********.
No one has bothered to respond to my complaint, which is absolutely appalling!!
Send someone to come and fetch your faulty machine, as it is of no use to me and give me a refund! You'd swear that I bought this machine 2nd hand from a pawn shop instead of a reputable company. What you guys are doing is absolutely ********.