DH
Debbie H

1 reviews | Active since Apr 2013

24 Nov 2024, 06:35

Nespresso Lattissimo One Machine Faulty-Frustrated and Dissappointed

Having had a Nespresso machine that worked well for eight years, we bought a new Nespresso Lattissimo One on the 16th May 24. On the 21st of June, it was not taking the coffee capsules, so we contacted them. They fetched the machine and returned it at the beginning of July, saying they had tested it and found no problem with it. Nespresso referred us to various U-Tube videos to watch which we had extensively already done. On the 28th of August it was collected again as the milk dispenser was not frothing the milk. Again, it was returned without a fault. On the 5th October, we contacted them again, this time they found "an obstruction" and returned the machine to us. Since then, the machine has not been working well, the milk makes spitting noises and messes everywhere and then this morning, all the lights are coming on independently and run continuously and we cannot use the machine. Do we send it back AGAIN????? We have asked for a replacement, but this has been denied. Nespresso is not addressing the underlying problem that this is a FAULTY machine, and it clearly has a DEFECT. We expect better from a brand like NESPRESSO. Repairing the machine repeatedly is not the solution. WE WISH WE NEVER BOUGHT A NESPRESSO AS THIS HAS BEEN SO FRUSTRATING AND INCREDIBLY DISSAPPOINTING.

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