Nespresso has ****** R925 from me.

I paid R925 on a link Nespresso provided to pay for a machine repair. The agent asked for a proof of payment which I provided in a copy of the statement and a code the bank provided me. The accounts department wants a PFD proof of payment the bank doesn’t supply for a link payment. Nespresso will not acknowledge the payment even though it is in their account. This is a **** to ***** customers money and I urge everyone to avoid using Nespresso. I am shocked and angry with minus R925 and a broken Nespresso machine. Nespresso has terrible customer service.