Nespresso cannot impresso me at all

I have been complaining about Nespresso's website for years now, I cannot comprehend how a company of this magnitude and status cannot sort out the bugs on its website.

The last order I made for R1600 they charged me R95 for delivery even though it states that delivery over R1200 is free. I sent an email and received a reply that they have credited my account with R95 and can be deducted from my next purchase. When I placed my next order online, there was no credit. So I contacted them again and the apologised for not informing me that the credit was only for telephone orders.

Today I phoned to place my order and they couldn't find any credit on the account. I told them to ignore it and just process the order. Guess what, another fantastic customer experience ... their Internet was off so they couldn't process my credit card. I asked Anton what I should do and he said I should order online.

Another huge problem, I've sent in my faulty Latisimo machine about 5 times already and paid for it to be repaired ... guess what, it still doesn't work. How many times do I need to send it in before they will eventually send it back in working order.

George Clooney find another company to represent, Nespresso is damaging your image.