Nespresso

Until today I knew of only two brands that stood absolutely behind their customer and their product. One is Leatherman the other Nikon Optics, both companies put a lot of value in keeping old customers. Today I added Nespresso to that list. I had machine and there was a problem which was debatable, but bottom line was I was unhappy. I contacted Nespresso and was told that my issue would be considered and I would get a call before end of day>I got a few fact checking calls and then a call to make my day - they understood my issue and for filled my request to remedy the problem. I have always considered this product a bit too up market for my standing, a bit above my income so to say - the after sales service and support proved me wrong, the few % more in cost was/is well worth the support.

Thank You so much Nespresso