How not to lose a customer

After 13 years as a loyal Nespresso customer and one of their biggest fans, I can now say that I will never be a customer of theirs again. The worst customer service I have ever been exposed to. After 3 months of telling me that there is nothing wrong with my machine which started giving problems just before Christmas. Returning it 3 times only to be told there is nothing wrong and I must send videos and pics which I duly did. I have now returned it a fourth time and told them to keep it. I won't be returning as a customer. Their response?

"Noted with thanks. In this case, once received the items will be recycled."

Please think twice before purchasing a coffee machine from Nespresso.

Recommendations for a new coffee machine are welcome 🙏