Have not refunded me for faulty goods purchased.

@Nespresso. MISTAKE! We bought your frother at the V&AWaterfront. It didn't work. We brought it back and we're told we had to use long life milk for it to work correctly. Who the f@#$! uses long life milk nowadays? We asked for a refund but were offered a voucher to spend in your store. We told you to get f!@#ed & demanded a refund. We we're told we would be refunded within 10 days. We sent you banking details on the 14th of August! Where is our f@#$!ing money Nespresso? Marketing 7/10 Shop display 8/10 In store service 5/10 Product satisfaction 2/10 After sale service 0/10 FAIL! HURRY up and give us our f@#$ing money back Nespresso