Faulty coffee machine

Nespresso Customer Service Team,

I am writing to express my disappointment regarding a Nespresso machine that I purchased approximately six months ago.

I chose your brand because of its reputation for quality and reliability, which makes this experience particularly frustrating.

After only six months of use, the machine developed a fault and had to be sent in for repairs.

I received the machine back yesterday; however, it has been returned in an unacceptable condition.

The capsule tray has been removed, the water tank is missing, the anti-slip rubber fell off was loose in the box and there is a large visible gap on the machine, giving the impression that it was not properly reassembled after the repair.

This situation is extremely disappointing, as I expected the machine to be returned in full working order and complete with all its components.

Instead, I have received a machine that appears incomplete and poorly repaired.

I purchased this machine to enjoy the convenience of a premium coffee experience,

not to spend my time repeatedly dealing with repairs and follow-ups. I therefore request that this matter be corrected urgently.