Empty promises and no warranty

I have a machine that is 6 months old under warranty. When I arranged for it to be collected for repairs I was promised that I will have a replacement machine while mine is in for repairs, that did not happen. I received my machine back and they now say in is an infestation and they cannot repair it, what a great way to get out of the Warranty, Please stay away from Nespresso machines, I have bought top of the range (R4000) and I'm out of a machine.

Call center agents very helpful, but management not interested in even calling me back, so no respect for there customers to even talk to them