Do NOT buy anything online from Nespresso South Africa or sign up for their subscription service. You will regret it!

I am extremely disappointed with the shocking level of service from Nespresso South Africa.

I signed up for their coffee subscription, and while the first month went smoothly, everything went downhill from there. My second order arrived almost a month late, with absolutely no communication whatsoever. I had to call customer service three separate times just to find out what was going on.

After that frustrating experience, I cancelled my subscription and removed my banking details from their website. To my surprise, on 27 May 2026, I received an email confirming a new order — despite the fact that my subscription had been cancelled and they should not have had access to my bank details anymore.

Even worse, the money was deducted from my account without my consent. At that point, I decided to just let the order go through since the payment had already been taken — but guess what? The order never arrived.

When I called again on 9 June 2026, I was told that the items are out of stock, and they have no system in place to notify customers of this unless you personally call in to ask. This is completely unacceptable for a company of this size.

This experience has been nothing short of frustrating, unprofessional, and concerning — especially when it comes to unauthorized billing after cancellation.

Do NOT buy anything online from Nespresso South Africa or sign up for their subscription service. You will regret it!