Do not buy a nespresso machine this Christmas

We decided to buy a nespresso machine for my father's birthday this year.Upon opening his gift the water tank started leaking.When we went to the Hyde Park nespresso branch to get a new machine,we were told that they could not exchange it but we had to log a request on their website and they would collect it and assess whether to replace it or fix.It is a brand new machine that has made not even 10 cups but because we bought the machine 11 days ago,it is out of the 7 day exchange period and they will not exchange it.We have logged the request to collect and we were told it would be collected the same day,2 days later we are still waiting.We have complained to the store management and the customer service team about this exchange policy and the fact they have not collected it,but the team were very arrogant,unhelpful and couldn't care less about our problem.When purchasing a brand like nespresso you expect more.Do not buy a nespresso machine as a gift this Christmas because if it's faulty upon opening your gift you probably won't be able to return in within 7 days of purchase and will end up with a bad customer service experience and a broken machine on your hands.