Disgusting Online Service

I placed an online order for coffee pods on the 29th July 2024 and received my confirmation email that delivery would take place in 2 - 3 days. After almost 2 weeks I decided to follow up as I did not receive my order. It has been almost a month now and I have had to fall up, call and email multiple times to find out what is going on and why I have not received my delivery. To date, I have spoken to six different agents who have given me six different versions as to when or why I have not received my order. How is this possible??? Even after numerous back and forth complaints, it is extremely disgusting and the most appalling customer service that not a single person from the Nespresso team could contact or email back to apologize for their incompetence. Is this really the kind of customer service that you provide??? I WILL NEVER purchase Nespresso pods again due to this horrifying experience. You have definitely lost a loyal customer, going forward I would much rather purchase from a competitor!