DISAPPOINTED IS AN UNDERSTATEMENT!!!

I have a problem with my brand new coffee machine, not even 2 months old. I called customer service and was promised a courier will pick up my machine within 3 days. No one showed up. So the week after, I called a second time. Once again I was told "sorry for the inconvenience" a courier will collect my coffee machine within 3 days. No one showed up.

So this is now the 3rd week...

Once again I called and was told "sorry for the inconvenience" my coffee machine will be collected in the same day and the courier company will contact me. The courier company did contact me to confirm collection for the next day (today 02/03/2021) between 12pm and 2pm. I also confirmed my address and phone number.

The time is exactly 19:35

NO COURIER IN SIGHT AND NO PHONE CALL.

By this time I am so tired of the excuses.

I was so excited to own my first coffee machine but what a mistake I made.

I am NOT happy, this is terrible service!!

There is nothing I hate more than lies and incompetence.