Delayed Delivery Issue

Placed an order through the Nespresso App. Received an sms two days later saying that the delivery attempt failed. When I called to find out why , they informed me that my address could not be found. They had been trying to find my address in Johannesburg when I stated I live in CAPE TOWN. I wrote an email the next day asked when I can expect delivery and they told me I would receive it the next day. The next day came and I emailed to confirm I was going to receive my package on that day to which I was told that my package was rerouted in Johannesburg and I will only receive it the next day - this is now 5 working days, considering I do not live in an out lying area this is absolutely pathetic service!!! DO BETTER.