Collected, fixed and returned all within a week

Item: Nespresso
Rating: 5
Author: Thomas H

My Aeroccino Plus (fancy name for the Nespresso milk frother) stopped working last week Friday (24th of July 2015). I would press the button and nothing would happen. I emailed Nespresso asking what I should do, on the same Friday, and received a reply the following Monday and a phone call. The lady I spoke to was professional and clear in what she said. She told me that the machine would need to be collected so that they could inspect it and that my machine was still under warranty so the repairs would be free. The machine was seamlessly collected the same day from my residence. Four days later (Friday the 31 July), I received a call that my machine had been delivered back to my residence. On opening, the machine looked spotlessly clean. Nespresso had given me a new \Aeroccino"";NULL;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;879450;871404;19;2;0;0;0;0;2;NULL;NULL;NULL;15/07/31 16:06;15/07/31 14:18;Agent not responding or taking action to assist ;9,30E+12;Jeff ;***;I rented out an apartment from Property shop,from the moment I signed the lease up to now I have been experiencing problems. My roof has been leaking, and Grahamstown has been experiencing the worst weather with terrible rains, all the rain comes into the apartment, I practically have to wear rain boots in the house, and carry an umbrella when ever I want to go into the kitchen or duck the rain. The stove is a hazard because it is cracked and the rain hits the cracked spots. the geyser is no longer working, it is a two bedroom apartment and there were no bedroom keys supp**** to me and my flat mate, knowing very well that there are two strangers living in the same apartment since we both signed separate leases, I have lost a lot of my belongings, I have triedgetting out of the lease but the agent is refusing, I do not know what else to do, I feel like I am living outside and I am not getting my moneys worth. I have notified the agent about all the problems, but he hasnt rep****, I reported all these problems in May, but he still hasnt done anything, Please help ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;879451;873056;7;5;0;0;0;0;5;NULL;NULL;NULL;15/07/31 16:03;15/07/31 14:22;i made the right choice;;;;when i said yes to platinum leisure i definitely made the right choice. everything i got from them was the best. service i would rate you a 10. thank you.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;526411;870461;18;2;0;0;0;0;2;NULL;NULL;NULL;15/07/31 15:49;15/07/31 14:27;Cannot exchange;6,51E+12;;***;I bought 2 pair of kiddies shoes at Gateway Shopping Centre for a wedding. They told me I can exchange it in Pretoria if it is to big or small. At Shoeperama at Kolonnade Retail Park I wanted a refund, they told me that they don't have R200 to refund me. I must go to Gezina Shopping Centre. When I went there, the lady was lying on her arms on the counter just staring at the kiddies shoes. Her manager then came to me with a very bad attitude and told me that they don't sell kiddies shoes. Now what must I do with this kiddies shoes if they don't want to refund me? In a few days my purchase is going to expire and then I can just as well throw the shoes in the dustbin .Very, very poor service. Does Shoeperama differ from 1 another?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;718690;890702;27;2;0;0;0;0;2;NULL;NULL;NULL;15/07/31 16:13;15/07/31 14:28;Terrible customer assistance;Confirmation number: BZXPKG;;***;I travelled with Etihad airlines from Dubai to New York and this flight was delayed due to the airline losing some passengers baggage in which case the whole plane had to be unpacked and re packed. As a result, I missed my connecting flight to Miami. This flight was very early on in the morning and I was told that only Etihad could sort this problem out as it was their plane which was delayed and caused me to miss a connecting flight. I walked for ages in JFK airport only to be told that someone would only be back at the Etihad desk at 3pm. No assistance was offered over the phone either. How do they expect passengers to wait HOURS to sort such an issue out?! I e-mailed a complaint through and have had NO response. Obviously NO attention is paid to custome service. My return flight is scheduled in one month and I am sincerely hoping that service is better on the next flight as I have already booked my ticket with Etihad. I am unhappy with the fact that I received terrible customer service and when I try to report this, ABSOLUTELY NOTHING is don't about to this. No assistance is offered to passengers.... Shocking ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;879455;888848;18;2;0;0;0;0;2;NULL;NULL;NULL;15/07/31 16:10;15/07/31 14:30;Not a professionally run logistis company ;;Derick Leukes;;A truck belonging to Trip Trans Cape cut the corner and the trailer smashed into my Vehicle. The driver would not give over his details to me so I could go report the claim and for my own insurance purposes. I have called multiple times and emailed them about getting information but to no avail!! They will not give me the driver details, they are rude and abrasive on the phone and unwilling to help. I am involved in the logistics industry so I know how easy it is to find out who the driver is managing what vehicle but tip trans cape cant seem to do this basic function Coming from a professional logistics company myself I would be very weary of using their services from the lack of training and transport knowledge they seem to have acquired.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;750802;796595;25;2;0;0;0;0;2;NULL;NULL;NULL;15/07/31 16:26;15/07/31 14:30;Ems couriers ! Stay away !!!;8,61E+12;;***;Absolutely digusted by the lack of service, no one andwers the phones. Our package has been in transit for over 12 days in JHB. Everytime we call sapo they say the package has been returned because the driver tried to deliver but it was too late- what a load of bull. We work from home and have a domestic that is always here ??? Please do not use ems they are useless;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;870535;845846;23;5;0;0;0;0;5;NULL;NULL;NULL;15/07/31 16:23;15/07/31 14:31;SSS have redeemed themselves!;7,71E+12;Suhail;***;After writing a complaint about SSS and their poor service and uselessness, I would like to say they did come to the party eventually and repaired my phone. It has taken two months of going back and forth and endless calls, but a call from the owner and an apology has redeemed them and all is forgiven! Thank you for sorting it out.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;879458;887660;18;2;0;0;0;0;2;NULL;NULL;NULL;15/07/31 16:11;15/07/31 14:35;Poor Service at Ryan's Service Centre Iin Walmer;;Peter;;We've taken our Fiesta in for an electrical fault. We explained to Peter that the car runs fine when it's cold but as soon as it gets warm the car struggles to start. We told him the warning lights come on when you turn the key but the motor doesn't swing. He said he'll get back to us in 2 to 3 hours. The first day passed and we heard NOTHING from them. We had to call them the next morning. Then they said we started it every time during the day so we can't work on it if we can't find the problem. We told them you need to drive it so it can run hot before it gives hassles. They were to get back to us that day and still not even a simple phone call. They wasted our time. We then fetched the car only to find out it was left outside the whole time looks like Peter didn't even bother trying. It's the worst service I have ever seen.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;273748;695320;14;2;0;1;0;0;2;NULL;NULL;NULL;15/07/31 16:32;15/07/31 14:36;Mondaine Watch Horror;8,21E+12;Repairs;***;Good Day, I purchased a mondaine watch from watch republic after a few months the movement kept losing time. I took it back to watch republic and they had it for 3 months, I went in to the store to follow up and was told that they had ordered the movement. Today I received an sms that the watch is back and ready for collection as its been repaired. The movements is still losing time, I am very frustrated and not happy at all. I dont want to take the watch back for repairs but want it replaced. Regards Lunga ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;879460;839759;13;5;0;1;0;0;5;NULL;NULL;NULL;15/07/31 9:50;15/07/31 14:37;Friendly;;Thabang;;Very happy with the service. I love my new Polo GTI!!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;273748;868527;14;2;0;1;0;0;2;NULL;NULL;NULL;15/07/31 16:36;15/07/31 14:37;Mondaine Watch Horror;8,21E+12;;***;Good Day, I purchased a mondaine watch from watch republic after a few months the movement kept losing time. I took it back to watch republic and they had it for 3 months, I went in to the store to follow up and was told that they had ordered the movement. Today I received an sms that the watch is back and ready for collection as its been repaired. The movements is still losing time, I am very frustrated and not happy at all. I dont want to take the watch back for repairs but want it replaced. Regards Lunga ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;853354;897351;19;2;0;0;0;0;2;NULL;NULL;NULL;15/07/31 16:25;15/07/31 14:44;The NHBRC needs to know about this, i am done;No. 18/610;Agents,Contractors and company; ***;I made a decision to buy a house in 2013. My application was processed and i got financing and i chose Cosmo creek and the perfect place to buy a house and i chose, I CHOSE, Cosmopolitan housing as the agent that i will buy my house through. Construction began on 5th June 2014. ever since then, i made weekly visits to the site, due to my excitement. On the 26th of July 2014, i went on site, found that the ceiling being installed, in my house, was torn and later patched with nails. i made mention of it to the agent and they ignored me, i mean they already made their hefty commission i suppose. on the 9th of August 2014, i went on site, there was a big crack out the back wall and integrity of the house was questioned. when i moved in, i got only a set of keys for my front door, nothing for my kitchen door. i have in and out of the country for the past 6 months, i moved in January 2015. They came a fixed \settling\"" cracks for retention. My ceiling has not bee fixed (This is a construction defect) and it needs a new panel. half my yard is full of wet because the retention guys have not yet fixed the leak. What more must i do? take them to court?i have pictures"

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