Coffee machine not working

I purchased a Nespresso Gran latissima coffee machine on the 1st August 2022 at Top coffee gourmet, after a few uses it was now flashing all the lights on coffee selection buttons. I then emailed the company, they have since said they will collect the machine for me to look at it. They said that on the 5th of December and today is the 14th. All I need is good service, I paid a lot for that coffee machine.