Bul**** into dumping machine

Talk about bad service!!! During lockdown, my partner opened up my sons nespresso machine, bearing in mind that in the beginning of lockdown no one was open and we had no idea how long this would last. He discovered that a small pipe had actually had a hole blown through it. Recently spoke to call centre about my machine and mentioned problem with sons. Agent said nothing could be done as machine had been opened. Then they sent me a Facebook message telling me to contact call centre and to send photo of faulty part. Did this, and on following up this morning, they tell me technical won't help at all as machine was opened. So now we have a machine costing thousands that we are expected to throw away because they will not supply a pipe that has a hole blown through it!!!! Said I was going to go on line to complain and told their lawyers would tell me what my rights were!!!!! People what is going on with this company, that you can bully someone in this manner.