TM
Trisha M

1 reviews | Active since May 2017

25 Jun 2020, 17:11

Bogus Return and Exchange policies

I purchased a Nespresso machine via the Nespresso website as a gift for a dear one. I was unsure about the colour as the machine comes in a variety of colours but i just picked a colour and proceeded to checkout, as their return and exchange policy said i had 7 days to so. The recipient of my gift preferred a different colour, so i contacted Nespresso to find out whether i could exchange it at a Nespresso boutique. I was told they are not accepting returns or refunds, due to covid-19. I explained that the new rules were not updated on their website, as i had studied it before making the purchase. She said they are in the process of amending their returns policy. In light of this I have decided to sell my machine and my company's machine and no longer support the Nespresso brand.

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Replies (1)
Nespresso
Nespresso's reply02 Jul 2020, 11:10
Official
Hello Trisha, 

Thank you for reaching out. Please can you email your details directly to ***. We will be in touch with you regarding this matter. 

Regards, 
The Nespresso Club