Bad service Nespresso

Logged a broken machine ( disappointing in itself) and was sent an invoice. I paid the invoice and was sent a courier waybill on the 3rd September. To date numerous phone calls later to Nespresso asking the manager to contact me and nothing. No collection. No phone call. So I have had to pay upfront before they collected the machine and am still sitting with a broken machine and no service whatsoever. Such a pity as I really like the Nespresso brand but will no longer be supporting them.