Bad service

I ordered 20 sleeves of coffee on the 16th of November. I received a WhatsApp message on the 19th that my order would be delivered that day. No delivery and the next day the same message and no delivery. the following day the same so I called customer service and was assured that it would be rectified and that I would receive feedback from them. I texted and emailed their courier company with no reply. The order finally arrived on the 25th at 1840. No apology, no explanation. This is my last order from Nespresso, I will purchase a bean to cup machine and the savings on not buying their overpriced pods will pay for the machine in 9 months.