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Rudi O

1 reviews | Active since Oct 2013

08 Oct 2016, 08:01

Back from repairs but still not working

<p>In May 2016 we bought a Nespresso machine, after saving for a very long time.<br />It was great to have one. and we only use it about twice a month on a weekend as the pods can get expensive.</p> <p><br />To our disappointment in September 2016 the machine stopped making froth and the lights started to blink.<br />The next day I contacted the Nespresso Club and reported it. It was arranged immediately for the machine to be collected for repairs. I was also told it will take about 4 days. BUT this I know is very unlikely. 2 Weeks later I got it back.<br />The report say there is nothing wrong. But after trying to make our first cappuccino we get the same problems no froth and blinking lights.<br />This is basically a new machine!!<br />How can you not found any faults?</p> <p> </p>

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Replies (2)
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Rudi O's update10 Oct 2016, 10:46
Reviewer Update

After leaving this review on Saterday, I got a call Early this morning from Espresso to assist me with my complain.

The lady that phoned me was very helpful and understanding.

Nespresso will come and collect my machine tomorrow and the TOP technical manager will run diagnostics on it himself.

Thank you for your fast respons and I hope we will be able to resolve this.

RO
Rudi O's update20 Oct 2016, 17:06
Reviewer Update

Thank you Nespresso for the fast service and all the calls I got from you.

My maschine is working wonderfully now.