Appalling Customer Service

I am extremely disappointed and frustrated with the service I have received regarding my Nespresso machine.After returning from vacation, I discovered that my machine had been delivered back to me with a slip placed on it stating “scratches.” To my shock, the machine had not been repaired, despite still being under warranty.This is completely unacceptable, especially because I was previously informed during a recorded conversation that my machine would be repaired free of charge under the warranty. I re**** on that representation and expected Nespresso to honour what I was clearly told. I now feel that I have been misled and that Nespresso has failed to act with honesty, transparency and basic customer ethics. If the machine was not going to be repaired under warranty, I should have been informed before it was simply returned to me.Absolutely Appalling Customer Service!!! I want my machine to be repaired!! And NO I’m not purchasing another machine at a 15% discount!!!