Terrible machine reliability

I purchased a Circollo machine in March of this year. The machine has been semt in for repairs on two occasions already and now needs to be semt in for a third time. I logged a complaint on the Dulce Gusto website and forwarded an email with the exact detail to Nestle's customer service team. To date I have still not received any feedback and this is two weeks later. This is appalling service and one should not expect this from the DeLonghi brand or Nestle as a service provider