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After 4 years of using a Lavazza pod machine without any problems except have some difficulty in finding pods near home, my son decided to give me a Dolce Gusto Genio 2 for Father’s Day last year as pods were easier to access.

My DG gave up this week after 13 months. I got the repair agents detail from Nestle and took the machine in for repairs.

It was a bit of a shocker to be told that repair to the machine would cost R 1850.00 which is basically not far off the price of a new machine.

Nestle Customer Services were no help in my situation when I phoned them.

This is a rip-off and me and DG products are done.

PLEASE BE AWARE OF REPAIR COSTS WHEN BUYING A DOLCE GUSTO MACHINE.