Nescafe Alegria Machine

<p><br /> Kindly note that I have sent a query about a year ago but never got a<br /> response. I bought the Nescafe Alegria machine from Makro. I was very<br /> disappointed. The coffee is not hot at all. Now i see they changed it...<br /> new feature that it will be hot when coming out of the machine. I love my<br /> Nescafe coffee but really this was a huge disappointment. Please can<br /> someone assist? I used it 3 times and still got a new refill that is<br /> pointless to use.<br /> <br /> I basically wasted R1700.00<br /> <br /> Please can someone contact me I will really appreciate it.<br /> <br /> Kind regards<br /> Charmaine<br /> ********** 316</p> <p>This was my query that I sent to them. First of all I could not find a website or email where I could complain to. I bought this machine as I love my coffee. But are VERY dissapointed. I saw a rep in Checkers and explained to her what my problem was with the machine. She gave me an email address and my query was emailed but NEVER once again received any response. I saw and advert on Facebook and thought well let me try as the machine is just standing in my cupboard. I even bought a new refill which was pointless. The three times I used it I had to warmup my coffee in the microwave. I dont have the receipt anymore as it was a while back. I did receive a response back to say that they will look into my query. I spoke to the lady Shalen that deals with the queries and she told me she got the same machine and the same problem. I was advised that she cannot help me as it is out of warrantee. I spoke to a Lungi think is might have been the call centre and she advised me that the website is not working, as I told her that when I looked for a complaints number or website address I only get an overseas site. I saw at Marko that they got the same machines but it clearly states that it has got a new HOT Feature now!!! Which tells me that they were aware of the problem with the machine. No I get told that they cannot assist. What service is this ?? Really disappointed and the fact that they don't even have proper details on the website or the manual. This is the first time that I actually managed to get my complaint to them and now they cannot assist. I am sitting with the machine and a new refill which is not working like it supposed to. Shalen said no i must just drink it like that? Really coffee is supposed to be HOT not like tap water.</p> <p>I am disgusted with the service really I am. Then I was told that I can contact a technician to have a look at it but I will have to pay. I don't want this machine.</p> <p> </p> <p> </p>