*****, ******* AND ZERO CUSTOMER SERVICE

Order #ZA3AL4ZYBV

I ordered a coffee machine with three boxes of capsules from Dulce Gusto directly.

I received an email on 21 September advising that the shipment has been sent out.

Today, 26 September, I get the package, with only 2 boxes of coffee and no machine and one box missing. The courier company advised they only had one package. The statement on the box only indicates the two boxes of coffee. So where on earth is the other items?

I have been phoning since 9am. Been on hold for two hours at a time with no response. I emailed several times, Facebooked and nothing.

I eventually got a response on messenger assuring me an answer within an hour. Guess what? I am STILL waiting.

This is beyond ridiculous. It is amazing how my money was taken immediately, but assistance has taken a day.

I want an answer in the next 24 hours or I want my money back IMMEDIATELY!!!