1 reviews | Active since Feb 2011
Unproffesional
I needed excel spreadsheets recovered which I had accidentlyl deleted plus needed 2 machines cleaned up and had a problem with blue screen of death on 1 machine. Nerd ran recovery programme but could not recover what I needed. He did transfer from 1 machine to other what I needed. However said blue screen of death is due to memory in wrong ports. Upon completion I offered to pat COD however said to me trusts me and will invoice. This was about 10/11 November. Subserquent blue screen of death problem got worse. Took to Matrix Alberton where Tyron was an absolute star. CPU was replaced amongst others above my head. In a nutshell my computer is now working. On 2 December got an invoiuce from nerds on site for R4200, Nerd was on my premise for 3 hours and paid Matrix 2500 subsequently to resolve, With nerds first invoice they said I am overdue however that was first invoice I received. I quried via e-mail got no resonse. Got phone call Tuesday 08/12. When I queried caller said\Sorry that your financial situation does allow payment of R4200 AND HUNG UP. When I redialed number got through to recording of Rhino Plastics
As SA director of Nerds On Site South Africa i want to apologize for the unprofessional service on the specific day and unacceptable response you received during the mentioned phone call.
We are currently investigating this entire matter and will respond back to you tomorrow with our findings and resolve.
The email address you used to respond to us is unfortunately only used to send out invoices and queries on invoices to clients and not for receiving mail. You would thus not have received a response on your complaint. We realize this is an error on our side and will endeavor to find a solution for miscommunication that happens because of this.
Kind Regards
FrancoisC
As SA director of Nerds On Site South Africa i want to apologize for the unprofessional service on the specific day and unacceptable response you received during the mentioned phone call.
We are currently investigating this entire matter and will respond back to you tomorrow with our findings and resolve.
The email address you used to respond to us is unfortunately only used to send out invoices and queries on invoices to clients and not for receiving mail. You would thus not have received a response on your complaint. We realize this is an error on our side and will endeavor to find a solution for miscommunication that happens because of this.
Kind Regards
FrancoisC