Take Your Laptop & Dont Return It
<p>Rep from Nerds On Site Willem took my laptop with him 2weeks ago and still has not returned it back to me.</p> <p>Everytime he gives me an excuse why not to bring back my property. Please whatch out for this guy as he lies to customers and by the look of it refuses to return your goods back to you. The 2 managers Eastrand & Johannesburg have tried to assist me but the rep gives them the same story. Bad service and goods not returned to owner, think twice before contacting Nerds On Site!!!!</p>
Dear Sir
We firstly want to apologise for this unfortunate incident.
There is absolutely no excuse for what has happened and we as a company take full responsibility.
Nerds On Site has a strict policy of not removing any client equipment and or data from the client's premises. Exceptions are only allowed with written consent from the client and then only in special situation.
At this point we have managed to track down the technician who in this case has contravened this rule. We have arranged to pick up the laptop from him first thing in the morning.
We will inform you the moment we have retrieved the laptop and return it to you immediately.
Once again we apologise for the distress caused.
Francois Castelyn
Director Nerds On Site South Africa
Dear Sir
We firstly want to apologise for this unfortunate incident.
There is absolutely no excuse for what has happened and we as a company take full responsibility.
Nerds On Site has a strict policy of not removing any client equipment and or data from the client's premises. Exceptions are only allowed with written consent from the client and then only in special situation.
At this point we have managed to track down the technician who in this case has contravened this rule. We have arranged to pick up the laptop from him first thing in the morning.
We will inform you the moment we have retrieved the laptop and return it to you immediately.
Once again we apologise for the distress caused.
Francois Castelyn
Director Nerds On Site South Africa
Dear mr. Fourie
As discussed on the phone. Please send us the specifications of the above mentioned Laptop. We will replace it with a new one.
Fortunately you confirmed that no data resided on the laptop so no information has been lost.
We are in the process of taking action against the technician in question but have not been able to trace his exact whereabouts. He has not returned the laptop even after confirming his intention to do so over the phone.
We will ensure that this type of situation does not happen again.
Once again we are sorry about the inconvenience.
Dear mr. Fourie
As discussed on the phone. Please send us the specifications of the above mentioned Laptop. We will replace it with a new one.
Fortunately you confirmed that no data resided on the laptop so no information has been lost.
We are in the process of taking action against the technician in question but have not been able to trace his exact whereabouts. He has not returned the laptop even after confirming his intention to do so over the phone.
We will ensure that this type of situation does not happen again.
Once again we are sorry about the inconvenience.
Dear Francois
I just want to thank you and your management team for resolving this issue. I really appreciate the fact that you took resposibility for the laptop that went missing. It is unfortunate that the employee has taken advantage of your company policies and I understand that you had no control over the employee *****inng our goods.
Thanks for installing the network point at no cost and for replacing the ****** goods.
It is sad that an employee can put a company in bad light, Nerds On Site has redeemed itself in my view and I would refer business to you any time.
Kind Regards
Dawie Fourie
Dear Francois
I just want to thank you and your management team for resolving this issue. I really appreciate the fact that you took resposibility for the laptop that went missing. It is unfortunate that the employee has taken advantage of your company policies and I understand that you had no control over the employee *****inng our goods.
Thanks for installing the network point at no cost and for replacing the ****** goods.
It is sad that an employee can put a company in bad light, Nerds On Site has redeemed itself in my view and I would refer business to you any time.
Kind Regards
Dawie Fourie
Dear Dawie Fourie
Thank you for taking the time to update your complaint on Hello Peter with these positive remarks. Our reputation worldwide is of the utmost importance to us and we endeavour to always please our clients with excellent service.
It was good to meet you in person and we hope to do more business in future with Interior Motives and rebuild the trust relationship between us.
Nerds On Site wish your Business, you, your staff and families only the best.
Kind Regards
Francois Castelyn
Dear Dawie Fourie
Thank you for taking the time to update your complaint on Hello Peter with these positive remarks. Our reputation worldwide is of the utmost importance to us and we endeavour to always please our clients with excellent service.
It was good to meet you in person and we hope to do more business in future with Interior Motives and rebuild the trust relationship between us.
Nerds On Site wish your Business, you, your staff and families only the best.
Kind Regards
Francois Castelyn