Airline Cancelled Flight with no refund to date

I advise you not to travel with Nepal Airlines. In September 2017, I had booked 2 international tickets through Nepal Airlines, via Mumbai, for a trip to Nepal in November 2017. Having received an electronic receipt, we were confirmed to fly to Nepal on 22nd November 2017. On the 2nd of November 2017, I received an unbelievably flippant and unprofessional communication from the airline which read “Greetings from Nepal Airlines!!!!!!!!!!!!!!!!!We would like to thank you for choosing Nepal Airlines as your preferred carrier option, regret to inform you that the flight RA202 is cancelled on 22rd Nov’ 17 .” There was no reason provided, nor was there an alternative provided for any other flight we could take. No communication on providing the refund was initiated by the airline. Adding to this frustration, the airline wrote to me saying that they will be charging me a cancellation penalty, and taxes, where it was the airline that cancelled the flight. Unbelievable! Their don’t-care attitude was shocking, even in my attempts to obtain the refund. This meant an additional cost for booking another flight on an alternative airline so that we remained on track for our trip. I ended up paying a much higher price, and on the day having missed the flight because of the transit in Delhi, further paid for a new ticket. So, the inconvenience caused was more than just monetary on more than one occasion, but it was also a loss of time and inconvenience, having arrived later than expected in Nepal. Still, weeks later and the airline is unapologetic about the disgusting service rendered, not even offering any further compensation for the revolting management of the entire process. Having gone through endless correspondence, to the point of escalating my grievance to the executive management team, the corporate relations division, customer management and finance department, I’ve now entered 2018 still asking the airline to pay back my money. They’ve claimed to have paid the money in November 2017, but my bank records show otherwise. I’ve asked ad nauseam for this to be resolved, but this airline cares nothing for its reputation or patrons. I will believe that the payment is made when I see the amount in my account. Booking with this airline will be a great mistake! #NepalAirline #DisgustingService #PatheticService #RefundNotPaid #BadCustomerService #BadCustomerExperience #NepalAirlines #Complaint #Unprofessional #UnbelievablyFlippant #RegretBooking #UseAnotherAirline #BadAttitude #Frustration #Shocking #NoRefund #NoCompensation #Unapologetic #GrievanceUnresolved #BadReputation