Horrible service delivery!

Sies Neovision! If I could rate 0 I would. Yesterday my pensioner Mom went to Neovision Zevenview needing assistance as her specs broke, they told her "Fix at own risk". She left, and got great service from Specsavers at no extra cost. Please do better! You guys lost a loyal customer. She is disappointed in your service delivery and how the receptionist spoke to her.