Disappointed and frustrated with Neovision Golden Walk

Some three years ago I needed specs and visited Neovision golden walk. I had my eye test and the optometrist and reception lady were very nice. Their service was top notch and my specs didn’t take long to be delivered (about 4-5 days) instead of the 7-10 working days they had said. I was happy. Last year around July I was due for a new set and was excited as I got one set specs and one set prescription shades for a very low and affordable price. Less than 6 months later the lens are all scratched up despite having requested the anti-scratch film. The frame is very flimsy and now the specs are so uncomfortable to wear as they keep falling. I went back with them only for the new receptionist to blow me off and she was kinda rude and told me that I used the wrong ‘’material” to clean my glasses that’s y they are all scratched up like that. I told her I only use that cloth that they provide just as I had done with my previous set but looking at the two my older set looks newer and the frame is good and doesn’t fall off like this new one. She looked and sounded irritated and told me to leave the glasses and they will send them to the lab to see what’s happening. I honestly feel like they didn’t send them anywhere because three days later she said the lab got back to them and they confirmed it’s my fault that the glasses are scratched up. I asked her if they tested and saw what exactly scratched my lens and she just said she’s telling me what she’s been told and that’s that. I should come collect my specs or pay R790 for a new set of lens. I am appalled by this behaviour because my first experience was 5 star and I have been recommending anyone and everyone to visit Neovision golden walk as they are affordable and the service was good, but now am beyond disappointed. I wonder if the people I recommended received such shi**y experience.

I am definitely changing service provider, we are all for supporting local but with this kind of treatment I am seriously considering using the online service providers such as lensmart or firmoo because this I am definitely not putting myself through this again.