No communication and no product.

This is not to shame Neonail as i think their product is amazing. This is about customer service. I placed an order on the 29th of April. I had a issue with the payment order. i tried again and it went through. R 415 was deducted from my account . After receiving an email confirming my order and that it will be processed, i heard nothing since. No update, nothing. I emailed them on both email addresses. Info and Sales. more that once. nothing, I left a facebook messenger message. no response. Ive read their terms of sale and came across a number. That number belongs to a lady who keep on saying, wrong number. I understand sometimes issues comes in with orders. But Just keep your customers informed. If the order is unsuccessful, inform the buyer and make a refund. I trust to hear from them as soon as possible. As i made payment but did not receive any products.