Still haven't received the goods I paid for

From arriving to leaving I was very unimpressed with the event management but especially with the handling of our complaint.<br> <br> There was no queue management and a lack of signage to let people know where to queue and what the queues were for both outside and inside the venue.<br> <br> When we did eventually get into the gate we were told I tickets did not scan and they had run out of packs at the gate. We queued for an hour and forty minutes, only to be told the Groupon tickets didn't scan, they had no T-shirts, and had no idea where we would get our drinks tickets and that they had no neon lights left. <br> <br> We started the run late as we were stuck in the queue. When we had finished the run and tried to find someone to resolve our complaint we were told at the gate that there was no way that anyone from Four fire would come to the gate to speak to a customer.<br> <br> To say I'm disgruntled is an understatement, to me taking my money and not providing what was promised boils down to theft.<br> <br> I have sent numerous e-mails to Claire and Alex at Four Fire. Alex refused to refund me in full. Alex assured me that they would deliver the items they owed me to my house and several promised times