Worst service

<p>7 June 2016 - took Ford Ranger for 135 000km service. Made mention of issues that the technicians should look into which were brakes and gear issues. At around 11:20 pm I received a call from the workshop detailing all the work that needed to be done on the car. Informed him that its a company vehicle(Heineken SA) and we were with Avis fleet and this was the 3rd time that i had used Nelspruit Auto's services.</p> <p> </p> <p>That to me means that they would have our details on the system so i informed him of this fact and he said no problem they would get authorisation from Avis.I asked the technician (Marius) if I would be able to get my car today and he said yes, I thanked him and hung up. NO ONE contacted me to inform me that they were not getting authorisation from Avis. When I called at 16:00pm and spoke to Laura I was told the additional work was not done as they did not get authorisation however I can come and collect my car (and i assumed the servise was done because she did not mention anything) and I can bring it back on Monday and even though I was not impressed I was ok with the arrangement as I need my car for work, we work on the road and I would be stranded without a courtesy car.</p> <p> </p> <p>What really appalled me is that the car was sitting at the dealership the whole day and NO WORK was done to the vehicle. As if that was not enough as I was ready to go to my car I was told the door is broken and this incident JUST happened. Laura delivered the message and said to me sorry ma'am you can't take your car it's not safe, not once did anyone want to know how I was going to get home only after I clearly expressed how angry I was, was I offered a lift.</p> <p>I was clearly upset and did not want those people to even touch my car. How do I take a car in for a car service and come out with NO SERVICE AND A BROKEN DOOR. I would have really appreciated a mere phone call in the day where someone said to me 'Avis is taking long to approve the work, nothing has been done on the car , can you maybe help us speed up the process from your side and KINDLY NOTE THAT YOU MIGHT NOT GET YOUR VEHICLE TODAY SO KINDLY MAKE OTHER ARRANGEMENTS ' </p> <p> </p> <p>I have had a few of my colleagues complains about this dealership and I had not experienced it so i kept going. I WILL NEVER TAKE MY CAR TO NELSPRUIT AUTO, this probably means nothing to you, probably because you have a lot of customers and one less customer doesn't take anything away from your business but I will never refer anyone to your dealership.</p> <p> </p> <p>Regards</p> <p>Smaki</p>