Poor service delivery

<p>We arrived home in the afternoon to find out there was no electricity. We called ********** for assistance. Carol Mtini from NMBMM was behind the other line. She first said there is a problem in our street, funny enough the street lamps and neighbour lights where on. We called again and she said an electrician will come(no reference number given just by the way). After and hour we called to find out of the electrician is coming or not. We made numerous calls, left a message because the answering machine kept saying there are high volumes(understandably). The electrician didn't arrive but the electricity did. Moments later, Carol calls us to ask of the electricity is on, which was we thought was good customer service until she had the audacity to ask us why we didn't call her to report that its back. We told her that she was delivering a service wus not doing us a favor, she says my mother is rude and lies, accusing her of swearing at her. To top it off she says "thats not how we".</p> <p>I hope this gets to management and also hope if it does they play back the recording. This happened between 7-8pm 27 June 2017</p>