Pathetic service Nelson Mandela Bay Municipality

We have a problem with the drains at our house where the drains are overflowing. I phoned the call centre early in the morning yesterday.The call centre agent assured me that the municipality will tend to our needs and clear the blockage the same day. This did not materialize as promised. First thing this morning ,i phoned again but was told that there is a twenty four hour turnaround between the first phone call and them coming out.We have gone way past this turnaround time and i am still waiting.I spoke to the Manager in charge and his response was that he would get back to me . As usual this promise never materialized and when i phoned him back ,he didn't apologize but just said there is no such thing as a 24 hour turnaround. He didn't know when anyone would come out as everyone was on lunch.His superior has promised he will follow up with me when he knows what is going on. I am not holding my breath. Meanwhile the stench is unbearable. Can anybody teach these useless people communication as no body seems to know what is going on. Please someone look at the procedure book and follow the guideline.