Overpaid on account but threatening to cut services

HelloPeter, Please add option of negative rating.

Since 2014 when I bought my house, I battle every year to get my account corrected, from R32,000 water bill to rates charged at 3.5 times valuated value of the property.

The latest trick is to not send me a July account stating I owe R13,500 and I must pay interest and my services will be cut off if not paid in full. In reality I am settled up to date. I did not get a June account as we greceived an email that we pay average, we paid R6,000 and now we discovered that the June account is actually R4,979. So how can we in arrears when I overpaid ?

Also they reuse to answer the phone or respond to emails. I have emailed all the relative proofs o payment and still I am getting automated threatening emails that I am in arrears but no response to the emails I have sent.

I have so far discovered that the R5,785.50 paid in May does not show on the accounts they send me. After emailing proof of payment I still have no response.

Pathetic *********** service.