Nelson Mandela Bay Metropolitan Municipality are ignoring my request tofix their mistake after messing up my payment arrangement date.

I am shocked by the service, or lack thereof, that I have been receiving from PE's Municipality. I sent an email on 17.11.2020 asking for a confirmation of any outstanding amounts that still needed to be paid. I get a response on 10.12.2020 (nearly a month later) advising me that I need to pay R 940.00 by 23.12.2020. I made this payment on 15.12.2020. I then get a statement saying that I am still in arrears by R 174.00. I then sent an email back on 27.12.2020 asking for an arrangement for to be made for 25.01.2021 as, at that point, I was broke. I am a single mom of two and after Xmas and stationary requirements had been met, I am completely broke. I got a response on the 29.12.2020 advising me that I need to make the payment of R 174.00 by that Monday, 04.01.2021.

1- Why am I advised to make a payment arrangement if it is going to be ignored? 2- If I had the R 174 at that time I would have paid it instead of making an arrangement 3- whoever responded did not read even my email, they did their own thing and have since been ignoring my emails I REFUSE to pay any reconnection fees because this agent in customer care is ***********. I have enough proof to show how many times I have emailed and each time I have been ignored. I cannot be without lights as I work from home. The least you guys can do is acknowledge my complaint and fix this!! I am tired of stressing. You guys clearly don’t care how your actions affect other people. I would please like my payment arrangement to be put into place for 25.01.2021 as requested and I want any disconnection fee app**** to my account to be written off, or the agent that caused this **** up to be held liable for it. It’s only fair. I was in time with my requests and this has been dragged out because your staff are refusing to take ownership of this **** up. Thanks