Complaint

The problem started last year October when a guy call Andile said he went and did the metre readings at my home and the water bill was just sky high. I phoned the municipality offices and I spoke to a lady call Avuyile and she said " the system was crashed or hacked the past two weeks and that could be the reason for this mistake " we are two adults and a 3year old at home . The investigation was done however the feedback that I got was "they have adjusted the amount " I didn't want any adjustments I was asking them how did they get to that amount in the first place. Now my electricity is blocked due to what I see as their fault not mine. I spoke to Mr Nogqala and he made senarios that were not relevant to me he mentioned that it could be that all these years it is possible that they were esimating what I asked him was : are they paying people for work that they are not doing this means they . The workers are getting paid for estimating not doing what they are paid to do and that cause these problems that they don't have answers for